MidwayUSA, a catalog and Internet retailer offering Just About Everything® for Shooting, Reloading and Gunsmithing, is excited to announce receipt of their fourth straight Platinum Award as part of the BizRate Circle of Excellence program.
BizRate, an online product review and product comparison network, has polled millions of customers, and awards businesses based on their customer service values. To qualify for the Circle of Excellence award, retailers must participate in the Customer Certified Merchant Program. This program allows customers to complete surveys at the point of sale and after delivery. The customer feedback is collected on seven satisfaction metrics.
- Overall Satisfaction
- Product Selection
- Ease of Finding Products
- Repurchase Intent
- Product Met Expectations
- On-time Delivery
- Customer Support
According to BizRate.com, MidwayUSA demonstrated outstanding performance in all seven categories from September 1, 2007 to August 31, 2008. Further, MidwayUSA has received over 125,000 customer reviews with an overall positive rating of 97%.
Aaron Oelger, Vice President of Marketing for MidwayUSA says, "We want our website to not only contain all the information a customer will need, but also lead the industry in user/customer friendly web purchasing. Receipt of this Circle of Excellence Award provides positive proof that we are serving our Customers and exceeding their expectations, and it is that quality we strive to maintain throughout our company."
For more information about BizRate, Shopzilla or the Circle of Excellence Award, please visit www.shopzilla.com.