Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
We make every effort to deliver your backorder(s) as quickly as possible while minimizing shipping costs.
When a single product is backordered, we ship it out as soon as it is received. When multiple products are backordered on a single invoice, we hold each product as it arrives so we can ship all backordered items together. Once any backordered product has been in our warehouse for 90 days, we automatically ship that product to you, along with any of your other backordered products that are in stock at that time. All backorders ship via the most economical shipping method possible.
You will not be charged for any backordered items until they are ready to ship to you.
You can check the status of your backorder(s) in the Current Backorders section of your Account.
- Select My Account at the top of most midwayusa.com pages.
- Sign in to your account (if you're not already signed in).
- Select Current Backorders from the menu.
In the rare event that we’re unable to fill all backorders for a product within 365 days, all backorders for that product are cancelled. In most cases where this is necessary, it’s due to unusually high demand or a lack of raw materials, and our Suppliers have indicated that they can’t provide us with a reliable date when we would receive enough to satisfy the backorders.
For products that cannot be backordered, please feel free to sign up for a Product Arrival Notification