Customer Service Help Center
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Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
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Your birthday is coming soon, and to help you celebrate, MidwayUSA is giving you access to special Birthday Pricing on thousands of products on our website. There are some restrictions on products available for Birthday Pricing, such as items on sale or clearance, quantity limited products, and those whose prices are set by our Suppliers, but the good news is there are still thousands of products to choose from at a great discount – just for your birthday!
Qualifying for Birthday Pricing is easy! To qualify:
- Have a MidwayUSA Customer Account.
- Populate your Birthday information on your account.
- Make sure you are signed up to receive Birthday notifications.
- Be an end-use retail Customer (Dealers, Distributors, and other Resellers are not eligible for Birthday Pricing)
Here's how it works:
- Once per year, a week before your Birthday, you will receive an email with the birthday promotion.
- To access your birthday pricing, you must sign-in to the same account to which we sent the Birthday announcement. Once you are signed in, Birthday pricing will be automatically applied, and you will see a banner wishing you a Happy Birthday.
- Your Birthday Pricing is available on one order only and is good starting 7 days prior to your birthday and expires 7 days after your birthday, or once it has been used.
- You will see a Birthday Price label next to the price on the product pages – Example:
- Birthday Pricing will be automatically applied to your order.
Happy Birthday from all of us at MidwayUSA!
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email