Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Cancel / Change Current Backorder
To cancel or change a current backorder, please do the following:
- Select My Account from the Account dropdown in the main navigation menu.
- Sign in to your account (if you are not already signed in).
- Select Current Backorders in the navigation.
Once in the Current Backorders section, you can:
- Cancel specific items by clicking the "Cancel Backordered Item" button
- Change the payment method for specific orders by clicking the "Edit" link next to your credit card information
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email