Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Curbside Order Pickup
Curbside Order Pickup Address:
2200 N Route J
Rocheport, MO 65279
MidwayUSA provides a quick and convenient Curbside Order Pickup and Return Service!
When you arrive, please call our Curbside Order Pickup line 1-877-320-0067 for fast friendly curbside service.
When picking up your order, please have your photo ID ready and let us know which parking spot number you are parked in, and we'll bring your order right out.
We will contact you if you haven’t picked up your order within 5 days. After 15 days, we will return the product to inventory and put the credit back on your credit card.
If your order contains powder, please see the Status of My Powder Order for more details.
For order returns, please use our Returns Center to submit your return. Once your return has been submitted, you can bring it to MidwayUSA for drop off during our Curbside Order Pickup hours.
Curbside Order Pickup Hours:
Everyday: 8:00 a.m. – 4:30 p.m. CT
Closed:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
Driving Directions?
Westbound on I-70 (from Columbia):
- Take exit 117 (the Huntsdale/Harrisburg exit).
- At the bottom of the exit ramp, turn right onto Highway J.
- Once on Highway J, continue North for .8 miles
- Turn right onto the MidwayUSA Campus and follow the signs to the MidwayUSA Curbside Order Pickup.
Eastbound on I-70 (toward Columbia):
- Take exit 117 (the Huntsdale/Harrisburg exit).
- At the bottom of the exit ramp, turn left onto Highway J.
- Once on Highway J, continue North for .8 miles
- Turn right onto the MidwayUSA Campus and follow the signs to the MidwayUSA Curbside Order Pickup.
FAQ -
Can I place an order at the MidwayUSA Campus?
We’re sorry, but our MidwayUSA Campus is a secure facility and we’re unable to allow visitors into the building. You can still access all our services online at www.midwayusa.com and use our quick and convenient Curbside Order Pickup Service.
Can I return an order at the MidwayUSA Campus?
Yes! First, you will need to submit your return using our Returns Center. Once your return has been submitted, you can bring it to MidwayUSA for drop off during our Curbside Order Pickup hours.
How long will it take for my order to be ready?
Most orders are ready in about an hour, however some larger orders may take up to three hours.
Can I get a tour of the MidwayUSA Distribution Center?
We’re sorry, but our MidwayUSA Campus is a secure facility and we’re unable to allow visitors into the building.