Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Gun Pickup at an FFL Dealer
All guns must be shipped to a participating FFL Dealer. For more information about shipping guns, see Gun Shipments to FFL Dealers.
Once your gun has been delivered to the dealer, you will receive a delivery confirmation email. Then, you will need to go the dealer’s location to complete the transfer and pick up your gun.
Some dealers require that you schedule a time for pickup. If this is the case, you will see a “By Appointment Only” message in the FFL Finder. Please contact these dealers prior to picking up your gun to ensure they will be ready and available to complete the transfer.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email