Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Gun Shipments to FFL Dealers
It is required by federal law that guns be shipped to a licensed FFL Dealer for transfer. For this reason, we are unable to ship guns directly to you. To find a licensed FFL Dealer near you, please use our FFL Finder. You will be prompted to make your selection during the Checkout process.
We will send a tracking number to you via email, so you know when your gun has arrived at the Dealer’s location. For more information about picking up your gun, see Gun Pickup at an FFL Dealer.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email