Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Midway Money is store credit associated with your Customer account. It is issued by MidwayUSA as reimbursement for certain types of returns, pricing errors, incorrectly applied promotional discounts, and for a variety of other reasons as well.
You can check if you have Midway Money available to spend by signing into your account and viewing the Payment Options page. If you have some Midway Money, you will find an area that says "Midway Money" and shows the amount. If you don't have any Midway Money, this area will not be present on the page.
Any available Midway Money on your account will be automatically applied to your next order.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email