Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
MidwayUSA Gift Certificates
Redeeming your MidwayUSA Gift Certificate
In order to redeem your MidwayUSA Gift Certificate, you must have at least one in-stock item in your order. You can not use a MidwayUSA Gift Certificate for items that are on backorder.
Visit midwayusa.com to begin shopping.
Once all of the items you'd like to purchase are in your Shopping Cart, begin the checkout process by clicking on the “Begin Checkout" button in the Shopping Cart.
Advance through the Checkout until you reach the “Payment” section.
In the Payment section, click “Add Gift Certificate” and enter the Invoice # and the Certificate # of your Gift Certificate.
Up to the amount of the Gift Certificate will be deducted from your order total.
If the order total is less than the gift certificate balance, the remaining balance of the gift card will be credited to your account as Midway Money (store credit).
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email