Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Order Not Received / Missing Package
If it is past your estimated delivery date and you still haven't received your package:
We strive to provide the most accurate and up to date information for our Customers. However, we understand delays sometimes happen. If your package has experienced a delay in updates from the carrier, please contact us with your order information so that we can begin our lost package process.
If your tracking information shows your package was delivered, but you can't find it:
- Some carriers can accidentally mark packages as delivered and will deliver them within the next 48 hours.
- Be sure to check for attempted delivery notices and ask neighbors and other household members if they received your package
- The carrier that shipped your package is not always the same carrier that delivers your package. Check your mailbox and other areas around your home.
- Carriers will often leave packages in a place they suspect will be safe including front porches, side doors, back porches, and garages areas.
Claims for missing packages must be filed within 30 days of the original estimated delivery date.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email