Customer Service Help Center

When creating a new password:

1. Increase the number of characters
• Passwords must be at least 8 characters long, but can be longer
2. Use different kinds of characters
• You can use uppercase and lowercase letters, numbers, spaces, and symbols
3. Numbers and symbols can be added a password, or may replace letters
• For example, change "Growling" to "Gro*wling6"
4. Consider using phrases of common, unrelated words for your password
• For example, "jungle present share owner"
5. Try making up a sentence about your password to help you remember it better
• For example, "My best friends in college were Larry and Tom" could be translated into a password as "MbficwL&T"

Avoid:

1. Repeating patterns of characters ("m9m9" or "zzz")
2. Sequential numbers or keyboard patterns ("123" or "zxcv")
3. Variations of your name, birthdate, or other information that could be found on the internet or stored on your computer
4. Words that are spelled backwards ("gnidaoler" or "liatetihw")
5. Passwords that are reused for other important accounts

Keep your password secure:

1. Avoid sending your password over a text message or by email
2. Don't share your password with other people
3. Consider updating your password at least every six months
4. Remember that MidwayUSA employees will NEVER ask you for your account password
5. Never write down your password, simply assign a new password if you forget