Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Our Customers frequently ask why we don’t offer PayPal as a payment method. We routinely review our payment processes and policies, but unfortunately, we continue to find, PayPal does not support the Shooting Sports industry and has implemented policies that prevent their service from being used to pay for products like Ammunition, Firearms, certain Firearm Parts, and certain accessories. For more information, please see the PayPal Acceptable Use Policy – Prohibited Activities – Item 2 sub-sections (j) and (k). Due to these restrictions, we have elected not to accept PayPal at this time.
We appreciate your business and accept the following credit card options for your convenience:
- American Express
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email