Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Product Arrival Notifications (Notify Me When Available)
MidwayUSA is proud to offer an extensive product offering from hundreds of different Suppliers. A huge product offering comes with its challenges. Despite our very best efforts, not everything will be in stock all the time. If we are out of the product you want, on the website product page you will notice a blue “Notify Me When Available” button. Clicking this button will sign you up for an email Product Arrival Notification. As soon as the product(s) become available, an email and/or text message will be sent to the email address & phone number associated with your account. You must sign up to receive text messages from MidwayUSA, we will not send them to you if are not signed up.
NOTE: This is a notification only and we do not hold product based on your notification sign-up. Once the product arrives we will fill all existing backorders (if any exist) and all remaining inventory will be sold first come, first served.
- Have an account at midwayusa.com
- Be signed-in to your account
- Select a product(s) which are Out of Stock
- Click the blue “Notify Me When Available” button.
Note: If you click Notify Me When Available before you sign in, you will need to go back and click the Notify Me When Available button again once you sign-in
Products which are in high demand or which have been unavailable for a long period of time tend to sell out extremely quickly. To maximize your opportunity to get the product(s) you want, it is important to order quickly when you receive notification the product(s) you want is in stock.
Managing your Product Arrival Notifications (Notify Me When Available) is easy! When signed-in to your account, click the down arrow next to “My Account” under your name in the header of the website. This will take you to the “My Account” page. In the left hand navigation bar, you’ll see a heading for Alerts & Communications and just under a link for Product Arrival Notification(s). Click the Product Arrival Notification(s) link to see all your outstanding or prior Product Arrival Notifications. From this page you can either Remove a notification if you no longer wish to be notified when the product arrives OR you can Renew a notification if you were unable to purchase a product, or wish to purchase more of a hard to find product when it comes later.
You can also view past Product Arrival Notifications by clicking the Account Message(s) link just below the Product Arrival Notification(s) link. Clicking this link will show you all the Account Messages associated with your account. To view the specific product on a Product Arrival Notification, simple click on any of the Product Arrival Notifications shown.
Thanks for using our Product Arrival Notification system!
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email