Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Return Shipping Refund
We will refund both the inbound and outbound shipping costs of a return/replacement if the return is a result of a MidwayUSA error, a defective product or if the product is damaged in shipment. Shipping costs will be refunded via the same method as the original payment unless the return is only eligible for a MidwayUSA credit, in which case the shipping costs will be refunded as Midway Money (store credit).
NOTE: We reserve the right to validate return reasons, inspect products for misuse/abuse and decline or limit returns/exchanges.
We do not pay for expedited return shipping.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email