Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Most states now require internet retailers to collect and remit sales tax based on economic nexus (shipping into their state). On June 21, 2018, the U.S. Supreme Court overturned the 1992 Quill Corp. vs. North Dakota ruling which had held that internet sellers must have a physical presence in a state before they are required to collect sales tax in that state.
MidwayUSA charges applicable state and local sales taxes in states in which MidwayUSA has an obligation to collect such taxes. We follow the rules of each state based on the shipping address where the order is to be received. No tax is charged when purchasing a gift certificate, however, a purchase paid for with a gift certificate may be subject to tax.
If tax is not collected on your order, your purchase may be subject to use tax in your state unless your purchase is exempt from taxation or your state does not impose sales and use tax. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. States that impose sales taxes require purchases to report all purchases of tangible personal property or other taxable goods and services that are not taxed by the retailer and pay use tax on those purchases unless exempt under your state’s law. Many states allow you to report and pay use tax on your state individual income tax return or by filing a use tax return with your state tax administrator. These forms and corresponding instructions may be found on your state tax administrator’s website.
For tax-exempt Customers, MidwayUSA must have a copy of your state’s Sales/Use Tax Exemption paperwork on file before you place your order, otherwise, where applicable, we are required to collect sales tax at the tax rate effective at the time the order is processed. Unfortunately, we cannot refund sales tax collected on sales prior to receiving the signed Sales/Use Tax Exemption form(s).
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email