Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Status of My Powder Order
Smokeless Powder and Primers ship from our warehouse with other products. This ensures no more than one Shipping Charge and one HazMat Charge per order (unless you also order products that ship separately from MidwayUSA or our Suppliers and oversized product charges still apply). Each order is limited to no more than 66 pounds of Smokeless Powder and Primers combined. Smokeless Powder and Primers are considered hazardous materials, incur HazMat Charges, and can only ship ground freight within the continental U.S. Due to safety considerations and legal/regulatory reasons, Smokeless Powder and Primers cannot be returned.
For orders shipping with gun powder:
Once your powder order has shipped, you will be able to track it by doing the following:
- Click My Account at the top of most midwayusa.com pages.
- Sign in to your account (if you are not already signed in).
- Click Orders on the left side of the page.
- Click the tracking number under Shipping Info next to the appropriate order.
For pickup orders containing gun powder:
Order containing gun powder have different pickup times as the transportation from our powder magazine takes a bit longer. Orders containing gun powder placed by 1:00 PM CT are typically available for pickup after 5:00 PM CT on days we have regular business hours. Orders containing gun powder placed after 1:00 PM CT are typically available after 5:00 PM CT the following day. We will always send you an email when your order is available for pickup.
See our Customer Order Pickup help file for more details on location and hours.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
- Send Us an Email