Customer Service Help Center
Let Us Help You
Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better.
Frequently asked Customer service topics are located on the left or use the quick links on the right for questions about how to update your account, how to view recent orders, updating payment info or how to start a return or exchange. We also have helpful tips around some of the website's features developed to help you with your shopping experience. You can also review our Customer friendly policies, assistance with placing orders or tips with technical issues when shopping.
If we weren't successful in answering your questions we hope that you will leave us some feedback so we can improve. Thank you again, for shopping at MidwayUSA.com.
Terms and Conditions
MidwayUSA offers some products that may be restricted by Federal, State and/or Local laws. We do not authorize the right to purchase any products that may be restricted in your area.
You must be at least 21 years of age to purchase certain products such as airguns, ammunition, black powder products, guns, knives or reloading components. Under Federal law 18 U.S.C. 922(D)(1)-(9), persons with a legal disability are also restricted from purchasing certain products.
When you purchase any of our products, you accept full responsibility to comply with all regulations that apply. You also warrant that you have read this information, are an adult and have no legal disability that would preclude you from purchasing restricted items. Please check your local laws before ordering.
These commodities, technology or software should only be exported from the United States in accordance with the Bureau of Industry and Security Regulations (BIS). Diversion contrary to U.S. law is prohibited. Please contact BIS for regulatory information prior to shipment outside of U.S. Further, under Federal Law (the Arms Export Control Act - AECA and International Traffic in Arms Regulations - ITAR), it is unlawful and illegal to export defense items without a U.S. State Department-issued license. See e.g. ITAR Section 121.1 Categories I to III.
Some of the products in our offering contain lead. Lead is known to the State of California to cause cancer, birth defects or other reproductive harm.
MidwayUSA charges applicable state and local sales taxes in states in which MidwayUSA has an obligation to collect such taxes. We follow the rules of each state based on the shipping address where the order is to be received. No tax is charged when purchasing a gift certificate, however, a purchase paid for with a gift certificate may be subject to tax.
If tax is not collected on your order, your purchase may be subject to use tax in your state unless your purchase is exempt from taxation or your state does not impose sales and use tax. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. States that impose sales taxes require purchases to report all purchases of tangible personal property or other taxable goods and services that are not taxed by the retailer and pay use tax on those purchases unless exempt under your state’s law. Many states allow you to report and pay use tax on your state individual income tax return or by filing a use tax return with your state tax administrator. These forms and corresponding instructions may be found on your state tax administrator’s website.
For tax-exempt Customers, MidwayUSA must have a copy of your state’s Sales/Use Tax Exemption paperwork on file before you place your order, otherwise, where applicable, we are required to collect sales tax at the tax rate effective at the time the order is processed. Unfortunately, we cannot refund sales tax collected on sales prior to receiving the signed Sales/Use Tax Exemption form(s).
NOTE: If you know that you should not be charged Sales Tax and it is being added to your order, please contact us.
This occurs when all Customer Service Representatives are busy serving other Customers, or Customer Service is closed. Customer Service Chat is open Monday - Sunday, 8:05 a.m. - 4:30 p.m. CT.
We are not accepting phone calls at this time. Please choose one of our other methods of contact.
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