Important message regarding estimated delivery dates and communications with MidwayUSA
Because of the COVID-19 Pandemic, internet commerce is at an all-time high, creating unprecedented levels of MidwayUSA orders and residential deliveries for our package delivery partners. This is creating some challenges which are keeping us from serving Customers the way we want and you deserve. For this, we are truly sorry.
- While we've projected estimated delivery dates as accurately as possible, please note there may be delays from our package delivery partners as they're experiencing large volumes and Employee shortages. If your order takes longer than expected, we’re very sorry and appreciate your patience in allowing a few extra days before contacting us.
- We're hiring as fast as we can and doing our best to respond to Customers as quickly as possible, but our incoming communications exceed our capacity. Regrettably, we’ve had to temporarily stop taking phone calls, and even web chats at times, and still can't process all our communications fast enough. We’re several days behind in answering emails, and experiencing long wait times when web chat is enabled. We have all available Employees, regardless of their position in the company, helping ship packages and respond to Customers. Rest assured, you will get your order and we'll respond to your communications as fast as we can. We’re working on resuming phone calls and web chats as soon as possible.
We're very sorry for the package delays and communication issues. Thanks so much for your patience, understanding and loyalty.