MidwayUSA Attends Quest for Excellence Conference and Receives 2015 Baldrige Awardby MidwayUSA
Senior leaders and middle management from MidwayUSA, an Internet Retailer of JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors, recently attended the 28th Annual Quest for Excellence Conference where they were presented with MidwayUSA’s second consecutive Malcolm Baldrige National Quality Award. The conference was held April 3rd through 6th at the Marriott Baltimore Waterfront in Baltimore, Maryland and served as the official conference of the Malcolm Baldrige National Quality Award. Deputy Secretary of Commerce Bruce Andrews presided over the Sunday evening Awards Ceremony, joined by Undersecretary of Commerce for Standards and Technology and Director, National Institute of Standards and Technology Dr. Willie May; and Baldrige Foundation Chair George Benson.
One of four organizations selected to receive the 2015 Malcolm Baldrige National Quality Award, MidwayUSA applied for and was judged to be outstanding in the seven categories of the Baldrige Criteria for Performance Excellence. Over the last 28 years, the National Institute of Standards and Technology has selected a total of 102 organizations to receive the Malcolm Baldrige National Quality Award. A recipient of the award in 2009, MidwayUSA is one of only seven organizations to earn the award twice since the first award cycle in 1988. Past award recipients are eligible to apply for the award each five full years after receipt.
Larry Potterfield, Founder and CEO of MidwayUSA, kicked off the week with a keynote speech on leadership, followed by a question and answer session with moderator Harry Hertz, Director Emeritus, of the Baldrige Program. Concurrent sessions were held throughout the next several days with MidwayUSA’s Senior Leadership Team leading presentations on Strategy, Customers, Measurement, Analysis & Knowledge Management, Workforce, and Operations. Matt Fleming, President of MidwayUSA, helped conclude the conference with an Elements of Excellence keynote entitled “When the Customers Wins, We Win.”
MidwayUSA recognizes the Malcolm Baldrige National Quality Award application process as a leadership and development opportunity for Employees, and for the MidwayUSA organization as a whole. In alignment with their continued pursuit of performance excellence, MidwayUSA plans to apply for the award again in 2021 in accordance with the Baldrige National Quality Award eligibility cycle.
About the Baldrige Performance Excellence Program
The Baldrige Performance Excellence Program was established in 1987 to enhance the competitiveness, quality and productivity of U.S. organizations for the benefit of all residents. The Malcolm Baldrige National Quality Award uses the Baldrige Excellence Framework to provide organizations feedback in seven major categories: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; operations; and results.
For more information about the Baldrige National Quality Award, please visit https://www.nist.gov/baldrige/.
Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 that would eventually become MidwayUSA (https://www.midwayusa.com). They instilled family values like honesty, integrity and respect for others into the business, and strive to maintain this culture with each Employee added to their growing team. For over 38 years, MidwayUSA has maintained an unyielding focus on Customer Satisfaction and continues to offer JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors.
For more information on MidwayUSA, visit their website (https://www.midwayusa.com), find them on Facebook (https://www.facebook.com/OfficialMidwayUSA), or follow them on Twitter (https://twitter.com/midwayusa).
MidwayUSA Public Relations