MidwayUSA Celebrates Record Customer Satisfaction Rate

MidwayUSA Celebrates Record Customer Satisfaction Rate by MidwayUSA
Columbia, MO -

MidwayUSA, an Internet Retailer of JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors, achieved a record for Customer Satisfaction in 2023. This all-time company record of 95.4% is measured and verified by BizRate®, a national market research company that gathers direct feedback from verified Customers for over 3,500 online retailers. 

“Customer Satisfaction & Engagement is our #1 Goal,” said Matt Fleming, President & CEO of MidwayUSA. “All our Employees work hard every day to make sure our Customers have an exceptional experience when they shop with us, and this achievement is the result of those efforts.”

In addition to this new record, MidwayUSA has earned the Bizrate® Circle of Excellence Award 15 times, including the Platinum level award in 2022. That award level indicates that MidwayUSA’s overall performance on Customer Satisfaction is in the top 1% of the 3,500 internet retailers assessed by BizRate®.

About MidwayUSA

Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 that would eventually become MidwayUSA (http://www.midwayusa.com). MidwayUSA is a fast-paced, continually improving, family-owned business with instilled family values like honesty, integrity, and respect for others. For over 45 years, MidwayUSA has maintained an unyielding focus on Customer Satisfaction and continues to offer JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors.

For more information on MidwayUSA, visit their website (http://www.midwayusa.com), find them on Facebook (http://www.facebook.com/OfficialMidwayUSA), and Instagram (http://instagram.com/midwayusa), or follow them on Twitter (http://twitter.com/midwayusa).


 MidwayUSA Public Relations