MidwayUSA Receives Site Visit from Baldrige Performance Excellence Programby MidwayUSA
MidwayUSA, an Internet Retailer of JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors recently welcomed an independent Board of Examiners from the Baldrige Performance Excellence Program for a three-day site visit at their facility in Columbia, Missouri. After their Malcolm Baldrige National Quality Award application passed an initial screening earlier in the year, MidwayUSA was the only organization, in the small business category, selected to receive a Baldrige site visit in 2015. Examiners were welcomed on site to verify and clarify achievements and improvements MidwayUSA reported in their application.
The Malcolm Baldrige National Quality Award is presented annually by the President of the United States to businesses - manufacturing and service, small and large - and to education, health care and nonprofit organizations that apply and are judged to be outstanding in the seven Baldrige Criteria for Performance Excellence: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; operations; and results. Over the last 27 years, only 23 organizations have received an award in the small business category. A recipient of the 2009 Malcolm Baldrige National Quality Award, MidwayUSA recognizes the application process as a Leadership and Development opportunity for Employees, and for the MidwayUSA organization as a whole, in alignment with their continued pursuit of performance excellence. It is important to note, past award recipients are not eligible to apply for the award for five full years after receipt.
About the Baldrige Performance Excellence Program
The Baldrige Performance Excellence Program was established in 1987 to enhance the competitiveness, quality and productivity of U.S. organizations for the benefit of all residents. The Malcolm Baldrige National Quality Award uses the Baldrige Excellence Framework to provide organizations feedback in seven major categories: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; operations; and results.
For more information about the Baldrige National Quality Award, please visit https://www.nist.gov/baldrige/.
Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 that would eventually become MidwayUSA (www.midwayusa.com). They instilled family values like honesty, integrity and respect for others into the business, and strive to maintain this culture with each Employee added to their growing team. For over 38 years, MidwayUSA has maintained an unyielding focus on Customer Satisfaction and continues to offer JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors.
MidwayUSA Public Relations